Last Updated: 9 August 2026
Rabbit Wilcox Films respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, purchase or book our services, or otherwise interact with Rabbit Wilcox Films.
This policy applies to our website and services operated by Rabbit Wilcox Films.
1. Who We Are
For the purposes of applicable UK data protection legislation, Rabbit Wilcox Films is the organisation responsible for the processing of your personal information described in this Privacy Policy.
Throughout this policy, “Rabbit Wilcox Films”, “we”, “us” and “our” refer to Rabbit Wilcox Films.
If you have any questions about this Privacy Policy or how we handle your information, please contact us through the contact details provided on our website.
2. Information We Collect
We may collect different types of personal information depending on how you interact with our website and services.
Information You Provide Directly
When you contact us, request a quotation, make a booking or purchase a service, we may collect:
- Full name
- Email address
- Telephone number
- Billing information
- Event or production details
- Event date
- Event location
- Type of event
- Number of attendees
- Project requirements
- Company name
- Job title
- Social media or website information
- Messages and communications you send to us
- Information contained in forms or enquiries
3. Booking & Event Information
If you book our videography, photography, film production, podcast, event or other services, we may collect information necessary to fulfil your booking.
This may include:
- Event date
- Event time
- Venue
- Location
- Production requirements
- Number of guests or attendees
- Preferred filming arrangements
- Delivery requirements
- Names of relevant participants
- Special instructions
- Access information
- Contact information for event organisers
We use this information to plan and deliver the services you have requested.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
We generally do not need to store your full payment card details.
Depending on the payment method you use, your payment information may be processed by providers such as payment gateways, banks or other financial service providers.
These providers may process your information under their own privacy policies and terms.
We recommend reviewing the privacy information provided by your chosen payment provider.
5. Information Collected Automatically
When you visit our website, certain information may be collected automatically.
This can include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Approximate location
- Website interaction data
- Technical information
- Cookie and tracking information
We may use this information to understand how visitors use our website, improve website performance and maintain security.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and understand how visitors interact with them.
We may use cookies for:
Essential Cookies
These are necessary for the website to function properly.
They may support:
- Shopping cart functionality
- WooCommerce bookings
- Checkout
- Login functionality
- Security
- Website preferences
Analytics Cookies
These may help us understand how visitors use our website, such as which pages are visited and how visitors navigate the site.
Marketing Cookies
Where used and where appropriate consent is required, marketing cookies may help us understand advertising performance or deliver relevant marketing.
You may be able to control or disable certain cookies through your browser or our cookie management tool.
Disabling essential cookies may affect website functionality.
7. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations
- Process bookings
- Process payments
- Deliver photography and videography services
- Manage events and productions
- Communicate with customers
- Provide customer support
- Deliver finished content
- Manage invoices
- Maintain business records
- Improve our website
- Improve our services
- Prevent fraud and misuse
- Maintain website security
- Send marketing communications where permitted
- Analyse website usage
- Comply with legal obligations
- Resolve complaints or disputes
We will only use your information where we have an appropriate lawful basis to do so.
8. Lawful Basis For Processing
Under UK data protection law, we may process your personal information using one or more of the following lawful bases.
Contract
We may need to process your information to provide services you have purchased or to take steps at your request before entering into a contract.
For example, processing your event details after you book an event videography package.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory requirement.
For example, maintaining financial records for tax and accounting purposes.
Legitimate Interests
We may process information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights.
For example, maintaining website security, managing business relationships and improving our services.
Consent
Where required, we may rely on your consent to process your information.
For example, certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
9. Marketing Communications
If you have provided appropriate consent, or where otherwise permitted by law, we may contact you about:
- Rabbit Wilcox Films services
- New services
- Promotions
- Special offers
- Production packages
- Company news
- Relevant content
- Events
You can unsubscribe from marketing communications at any time.
You can also contact us directly to request that we stop sending marketing communications.
We will not sell your personal information to third parties for their own marketing purposes.
10. Photography & Video Recordings
Rabbit Wilcox Films provides photography and videography services.
As part of our services, we may record photographs, video and audio containing identifiable individuals.
The use of such recordings depends on the nature of the project and the agreement with the Client.
For private events, corporate events and other commissioned productions, the Client or event organiser may be responsible for informing attendees that photography and filming will take place where appropriate.
Where required, appropriate permissions or notices should be provided to participants.
11. Portfolio & Marketing Use
We may wish to use selected photographs, video clips, still images or excerpts from completed projects to promote Rabbit Wilcox Films.
This may include use on:
Our website
Social media
Showreels
Portfolio pages
Promotional materials
Advertising
Awards submissions
Presentations
Where the project is confidential or the Client has specifically agreed that content should not be used for promotional purposes, we will respect those agreed restrictions.
If you do not want your commissioned content to be used for our promotional purposes, please discuss this with us before the project or contact us about your request.
12. Children & Young People
Our services may involve filming or photographing events where children or young people are present.
We take appropriate care when dealing with content involving children.
Where specific consent is required, responsibility for obtaining the necessary permissions will depend on the nature of the project and the agreed arrangements with the Client or event organiser.
Parents, guardians and event organisers should raise any specific concerns with us before filming.
13. Sharing Your Information
We may share personal information with trusted third parties where necessary to provide our services or operate our business.
These may include:
Payment processors
Website hosting providers
WooCommerce and related service providers
Email providers
Cloud storage providers
Accounting providers
IT service providers
Analytics providers
Marketing platforms
Professional advisers
Legal or regulatory authorities where required
We do not sell your personal information.
We only share information where reasonably necessary for the relevant purpose and where an appropriate legal basis exists.
14. Third-Party Services
Our website may contain links to or use services provided by third parties.
These may include:
Payment providers
Social media platforms
Video hosting services
Google services
Analytics services
Email platforms
Booking systems
Cloud storage providers
When you interact with a third-party service, that organisation may process your personal information under its own privacy policy.
We encourage you to review the privacy policies of third-party services you use.
15. Website Analytics
We may use analytics tools to understand how visitors interact with our website.
Analytics information may include:
Pages visited
Traffic sources
Device information
Approximate location
Time spent on pages
General website interactions
Where required by law, we will seek appropriate consent before placing non-essential analytics cookies or similar technologies.
16. Data Security
We take reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid sending highly sensitive information through unsecured email or website forms unless specifically requested.
17. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
The nature of the information
The service provided
Legal requirements
Accounting requirements
Tax requirements
Contractual obligations
Potential disputes
Business records
Project files such as photographs, video footage and edited productions may be retained for a limited period following delivery.
Unless otherwise agreed, clients should download and securely retain their final files.
We do not guarantee permanent storage of project footage or final deliverables.
18. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection legislation.
This may include relying on adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
19. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Access
Request a copy of the personal information we hold about you.
Correction
Ask us to correct inaccurate or incomplete information.
Erasure
Request that we delete your personal information in certain circumstances.
Restriction
Ask us to restrict how we process your information in certain circumstances.
Objection
Object to certain types of processing, including certain direct marketing activities.
Data Portability
Request certain personal information in a structured, commonly used and machine-readable format.
Withdraw Consent
Where we rely on your consent, you may withdraw that consent at any time.
These rights are subject to certain legal exceptions and limitations.
20. How To Exercise Your Rights
If you wish to exercise any of your data protection rights, please contact Rabbit Wilcox Films through the contact details provided on our website.
We may need to verify your identity before responding to certain requests.
We aim to respond within the applicable legal timeframe.
21. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.
You can find information about making a complaint through the ICO’s official website.
22. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any external website you visit.
23. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children through our website for purposes unrelated to the provision of our services.
If you believe that a child has provided personal information to us without appropriate permission, please contact us.
24. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Our services
Website functionality
Technology
Legal requirements
Data protection practices
The latest version will be published on this page with the updated date shown at the top.
25. Contact Us
If you have questions about this Privacy Policy, your personal information or how Rabbit Wilcox Films processes data, please contact us through the contact details provided on our website.
Rabbit Wilcox Films
Film • Photography • Videography • Events • Live Streaming • Content Production
Email: info@rabbitwilcoxfilms.com
Website: www.rabbitwilcoxfilms.com